Terms of Service

By accessing or using Tokyo Playbook (“the Service”), operated by Tokyo Playbook LLC (“we”, “us”, “our”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Service.

You must be at least 13 years old (or 16 in the EU/EEA) to use the Service. By creating an account, you represent that you meet this age requirement.

Tokyo Playbook is a digital travel concierge for Japan, with deepest coverage of Tokyo and full support for multi-city trips (Kyoto, Osaka, Nara, Hakone, and other Japanese destinations). The Service includes:

• An AI chat assistant trained on curated Japan-specific recommendations, with optional voice dictation and photo analysis (menu / sign / storefront translation)
• Local Intel: machine-translated summaries of Japanese-language reviews for restaurants, hotels, attractions, and day-trip activities
• Trip planning tools: saved spots, day-by-day plans, neighborhood grouping, walking-time estimates, custom spot entry, trip notes, booking checklists, and countdowns
• Interactive map with city + day filters and per-day route visualization (premium)
• Shareable read-only trip URLs you can paste into messages or email
• Optional Trip Pass subscription (described in the next section) that raises usage limits and unlocks premium features

Service characteristics — current usage limits:

• Free tier: a lifetime quota of AI chat messages and a small daily allowance of photo translations (with a monthly ceiling); saved spots and trip planning available without payment
• Trip Pass (paid): 100 AI chat messages per day, 25 photo translations per day, uncapped Local Intel, day-by-day plan with route maps, and unlimited saves across your trip

These quotas are the main characteristics of the digital service. We may adjust them over time (typically upward) and will notify subscribers by email if a change materially reduces the included quota.

Tokyo Playbook is under active, ongoing development. By using the Service — including any paid Trip Pass subscription — you acknowledge and agree that the Service evolves over time and that, accordingly:

• features may be added, changed, suspended, removed, or temporarily unavailable at any time and without prior notice;
• you may encounter bugs, errors, downtime, or unexpected behavior, and recommendations or data may be inaccurate or change as the Service evolves;
• we update the Service regularly and do not guarantee that any particular feature will remain available, behave consistently, or be free of defects.

The Service is provided on an “as is” and “as available” basis as described in the Disclaimer of Warranties below. Paying for a Trip Pass subscription does not entitle you to any specific feature, level of performance, or uptime beyond the usage characteristics described above. If a change materially reduces a paid subscriber's included quota, we will notify subscribers by email as described in the Subscription section.

You may create an account to access personalized features. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate information when creating an account. You may not share your account with others or create multiple accounts.

You may create trip notes, custom saved spots, community closure reports (letting us know a place was closed or different than listed when you visited), and other content within the Service, including any photos or text you upload to AI features such as menu translation or booking import (collectively, “User Content”). You retain ownership of your User Content. By creating User Content on the Service, you grant us a limited license to store, display, and process it solely to provide the Service to you. We do not share your User Content with other users or third parties, except as described in our Privacy Policy (e.g., chat messages sent to Anthropic for AI processing). One narrow exception: when you submit a community closure report, we may surface an anonymous aggregate signal to other travelers (for example, “a few travelers reported this closed recently”) — never your identity and never any other content you submit.

You represent and warrant that you own or have all rights necessary to submit your User Content, that it does not infringe any third party's intellectual-property, privacy, or other rights, and that it does not contain illegal, defamatory, harassing, hateful, sexually explicit, or otherwise objectionable material. You agree not to upload User Content for any unlawful purpose.

You acknowledge that User Content submitted to our AI pipelines (such as menu translation or booking import) is processed automatically and is not reviewed by a human before processing, and that AI-generated outputs may contain errors and should be verified before you rely on them. We may, but are not obligated to, remove any User Content at our discretion, and we may suspend or terminate accounts for repeated violations.

Trip Pass is a recurring subscription available in two billing cadences: $24.99 USD per month or $7.99 USD per week. Both plans include the same features. On the website, payment is processed securely through Stripe. In our iOS app, Trip Pass is purchased as an auto-renewing subscription through Apple In-App Purchase, billed to your Apple ID under Apple's Media Services Terms. Your subscription begins on the date of purchase and automatically renews at the end of each billing period (monthly or weekly, per the plan you selected) until you cancel.

App Store purchases: If you subscribed in the iOS app, billing, renewal, cancellation, and refunds are handled by Apple, not by us. Manage or cancel in your device's Settings → your Apple ID → Subscriptions (cancellation takes effect at the end of the current billing period), and request refunds from Apple at reportaproblem.apple.com. The Stripe-specific terms below (auto-renewal authorization, cancellation portal, failed payments, our refund policy) apply to website purchases; for App Store purchases, Apple's equivalent terms apply.

Auto-renewal disclosure: By subscribing, you authorize us, through Stripe, to charge the payment method you provide the price of your selected plan — $24.99 USD per month or $7.99 USD per week — (plus applicable taxes) at the start of each billing cycle until you cancel. The renewal date is shown in your account at Account → Manage subscription.

How to cancel: You can cancel at any time, with no further charges, by opening the app and going to Account → Manage subscription, which opens the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period — you keep access until then, and your saves, trip plan, and chat history remain in your account afterward. You may also email contact@tokyoplaybook.com and we will cancel on your behalf.

Price changes: If we change the price of your plan, we will notify you by email at least 30 days before the change takes effect, and the new price will only apply to billing periods after the notice period. You may cancel at any time before the new price applies.

Failed payments: If a renewal payment fails, we will retry the charge and notify you by email. Access may pause until payment succeeds; cancel anytime from your account to stop further retries.

Refund Policy: Because Trip Pass is a digital service delivered immediately, all paid subscription periods are non-refundable except where required by mandatory consumer law. If you experience a technical issue that prevents you from accessing your subscription, contact us at contact@tokyoplaybook.com and we will work to resolve it or issue a refund at our discretion.

EU/EEA & UK Consumers — Right of Withdrawal: If you are a consumer in the EU/EEA or UK, you normally have a 14-day right to withdraw from a purchase of digital content. Because Trip Pass access is supplied to you immediately upon subscribing, at checkout you expressly request that we begin supplying the digital service right away and you acknowledge that you therefore lose your 14-day right of withdrawal once access has been provided. This applies to the first paid billing period (month or week, per your plan) only; subsequent renewals are not subject to a fresh 14-day withdrawal period, but you can cancel at any time to prevent future charges. This does not affect your statutory rights if the content is faulty or not as described. Where mandatory consumer law in your country of residence grants you broader rights, those rights are unaffected by this section.

California subscribers (ARL): You may cancel your subscription at any time using the Manage subscription link in your account. We acknowledge subscription enrollments by email, and we will send a renewal reminder before any material change to your subscription. To cancel, no phone call or written notice is required.

Germany & EU Fair Consumer Contracts: A cancellation button satisfying the “Kündigungsbutton” requirement is available at Account → Manage subscription. After cancellation we will send a confirmation by email.

Our AI assistant provides travel recommendations based on curated knowledge and AI capabilities. By using the AI chat, you acknowledge that:

• AI responses may contain inaccuracies, outdated information, or errors — always verify important details (hours, prices, reservations, closures) independently before relying on them
• Recommendations are informational only and do not constitute professional travel, medical, legal, financial, or visa/immigration advice
• Dietary, allergen, and ingredient information — including menu allergen flags, vegetarian/vegan/halal and other dietary suggestions, and the “show the chef” dietary cards — is an AI-generated aid that may be incomplete or incorrect. It is not a verified ingredient list, not a guarantee that any dish or venue is suitable for your needs, and not medical advice. Always confirm your dietary needs and any allergies directly with restaurant staff before eating, and do not rely on the Service for any food-allergy or medical dietary decision
• Your chat messages are sent to a third-party AI provider (Anthropic) for processing, as described in our Privacy Policy
• If you upload a photo, the image is sent to Anthropic for analysis; image-based answers (translations, menu readings, sign decoding) can be imperfect — verify anything important independently
• Voice input is transcribed by your browser's speech-recognition service (Google or Apple, depending on your browser), not by us; transcription may contain errors, and you should avoid dictating sensitive personal information
• Chat history is stored in your account, and an operational log of chat questions and answers may be reviewed by our team — including in full-text form — to investigate issues, prevent abuse, and improve the service, as described in our Privacy Policy
• Usage limits apply based on your account type (free or premium)

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to circumvent usage limits, access controls, or paywalls
• Scrape, copy, or redistribute content from the Service
• Use automated tools or bots to access the Service
• Impersonate others or provide false information
• Attempt to extract, reverse-engineer, or replicate the AI assistant's knowledge base or system prompts
• Use the AI assistant to generate content that is harmful, illegal, or violates third-party rights

All content on Tokyo Playbook — including text, recommendations, design, code, and branding — is the property of Tokyo Playbook LLC and protected by copyright. You may not reproduce, distribute, or create derivative works without our written permission. AI-generated responses are provided for your personal use and may not be republished or redistributed commercially.

Tokyo Playbook respects intellectual property rights. If you believe content available through the Service infringes your copyright, send a written notice to our designated agent:

DMCA Agent — Tokyo Playbook LLC
30 N Gould St, Ste N, Sheridan, WY 82801, USA
contact@tokyoplaybook.com

Your notice must include: (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the material claimed to be infringing, with enough detail for us to locate it; (4) your contact information; (5) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on their behalf. We respond to valid notices in accordance with the Digital Millennium Copyright Act (DMCA), and we may remove allegedly infringing material and terminate the accounts of repeat infringers.

Some links on the Service are affiliate links to third-party services (such as Klook, Airalo, and Agoda). We may earn a small commission at no extra cost to you. We only recommend tools and services we personally use and trust. We are not responsible for the products, services, or practices of these third-party sites.

You may delete your account at any time by contacting us. We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or attempt to circumvent the Service's security or access controls. Upon termination, your right to access the Service ceases. We may retain certain data as required by law or as described in our Privacy Policy.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee the accuracy, completeness, or reliability of any information provided, including AI-generated responses, restaurant recommendations, pricing, hours, or availability. Travel involves inherent risks, and you are responsible for your own travel decisions and safety.

To the maximum extent permitted by law, Tokyo Playbook LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to reliance on AI-generated recommendations, missed reservations, travel disruptions, or third-party service issues. Our total liability for any claim shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

You agree to indemnify and hold harmless Tokyo Playbook LLC and its owners, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your User Content, your use of the Service, your violation of these Terms, or your violation of any third-party rights.

Any dispute arising from these Terms or your use of the Service shall be resolved through good-faith negotiation. If we cannot resolve the dispute informally, it shall be settled through binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, and an arbitrator — not a judge or jury — will decide the dispute, except that either party may bring claims in small claims court if eligible. You agree to resolve disputes on an individual basis and waive any right to bring or participate in any class, collective, consolidated, or representative proceeding.

30-day right to opt out: You may opt out of this arbitration agreement and class-action waiver by emailing contact@tokyoplaybook.com within 30 days of first accepting these Terms, with your name, the email on your account, and a clear statement that you wish to opt out. Opting out affects only this section; the rest of the Terms still apply.

If you use the Service as a consumer, nothing in these Terms removes or limits any right you have under the mandatory consumer-protection law of your country of residence, and you benefit from those mandatory protections regardless of the governing-law and dispute-resolution sections below. In particular, if you are a consumer in the EU/EEA or UK, you may bring proceedings in the courts of your country of residence, and the arbitration agreement and class-action waiver below apply only to the extent permitted by the law applicable to you.

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. This choice of law does not deprive a consumer of the protection afforded by mandatory provisions of the law of their country of residence.

We may update these Terms from time to time. We will notify users of material changes via email or a notice on the website. Continued use of the Service after changes constitutes acceptance of the new Terms.

For questions about these Terms, contact us at contact@tokyoplaybook.com.

Mailing address: Tokyo Playbook LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.

EU Digital Services Act — Single Point of Contact: For communications from Member State authorities, the European Commission, and the European Board for Digital Services under Article 11 of the EU Digital Services Act (Regulation (EU) 2022/2065), and for recipient communications under Article 12, the same email address above — contact@tokyoplaybook.com — serves as our designated single point of contact. Correspondence may be conducted in English.

See also our Privacy Policy.